Anyone had experience of using Ultra VNC for remote support?

I am just setting up one of my customer's to allow me to remotely connect to, and control it.

I've downloaded a small program that will tell me the IP address (IP2.exe) on any occasion I need to connect.

I saw Real VNC in action a few years back, and only now got round to setting something up myself. If you've used it, what's it like, anything to watch out for etc?

I've used RealVNC successfully. At one time I actually had a PC in my network which had no mouse, keyboard or monitor connected to it and I controlled it entirely via RealVNC. I have though also used it to access a remote PC over the internet.

The only 'problem' I've experienced, even within a LAN, is that it is slow in responding to any changes in the remote PC's display but, for helping someone with a problem, I found it ideal.

I've also used RealVNC successfully.
At one time I actually had a PC in my network and I controlled it entirely via RealVNC.
Likewise, the only problem I found was it being slow in responding to any changes in the remote PC.

For remotely connecting and repairing another PC I would think it would be ideal, but not forgetting the other person would need to be around to re-connect should you need to re-boot the PC (If I remember correctly)

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Actually I'm glad you raised this question as I was thinking of using it again but could not remember the name of it.

I was recommended an alternative program, which I've tried and it's far easier than VNC to set up and use.

http://www.teamviewer.com/index.aspx

Try it, I am well impressed. You can even have a chat window open to discuss what's going on during the remote session.

I used it to connect to the guy who recommended it, and he did the same to me - while we were in a chat session on FaceBook. (It was one of the owners of the Virus Vault forum.)

I was looking at one of the on-line tutorials for RealVNC last night and now I am not too sure if that was the program I used before, as it looks quite complicated to setup and the program I used was very easy (well it would have to be for me to use it, although I do still have the RealVNC download stored on my PC amongst "many" other downloads of various types)

Unfortunately , try as I did, I can't find the thread over on Kitz's forum where I was discussing the program with Mr Chris about 18 months ago.